Q. What happens if I lose the door key?
A. You will be given details of a neighbour where a spare set of keys are kept

Q. I am staying for two weeks and require a change of linen and/or towels after one week?
A. Leave all dirty linen in a black bag, outside the front door, in the green box by 10.00am every Sat. There is a spare set of linen in the double divan bed storage drawers. This means you will not be disturbed during your stay.

Q. Can I use the bikes at the cottage?
A. Yes. However the owner will take no responsibility for injury caused by using these bikes. Furthermore, on Arran everything is generally safe to leave outside without padlocks but it is the users responsibility to return the bike in the same state at the end of the holiday.

Q. I have a pet, can they stay?
A. With prior permission this is usually OK. Dog(s)/Cat(s) usually incur an additional charge of ?5 per night. Letting them sleep in the sunroom is a good idea as the laminated floor is easy to clean and at night they can remain there by shuting the door to the lounge. At no time are pets allowed on beds or sofas (unless covers are supplied) and all fouling in the garden etc should be disposed of.

Q. What facilities are there for washing and drying?
A. Within the cottage is a washing machine which uses biological powder/liquid as it feeds into a septic tank. Drying can be achieved in the sunroom using a drying rack located in the cupboard or outside in the back garden using a cloths line . For inclement weather a tumble dryer is located outside the back door in the green box. An isolater switch located in the kitchen below the window should be switched on.

Q. What shower and bath facilities are there?
A. Two toilets are located in the cottage. A shower room with hot water from the mains tank and a bathroom with an electric shower over the bath. Please note that the hot water is turned on automatically each day, however if additional hot water is required please turn the booster switch located in the hall to 2 hours which should be sufficient.

Q. What bedding facilities are there?
A. The cottage comfortably sleeps 10. Bedroom 1 is a double bedroom; Bedroom 2 has a bunk bed and single bed; Bedroom 3 has a bunk bed and single bed and Bedroom 4 is the lounge where the 3 seater sofa converts to a king size sofa bed with an additional mattress. In addition there are 3 sleeping bags located in the sofa stool in the lounge.

Q. What garden facilities are there?
A. The front garden can be used to pitch a tent (not supplied). The back garden has outside furniture to admire the sea or valley views. An easy pull up gazebo is located in the tall storage box. Furthermore, a charcoal BBQ is located in the smaller storage box. The garden is fenced but the drive is open to the road but this does not have passing traffic and is very quiet.

Q. What AV facilities are there?
A. Satellite TV is available as well as DVD/Video playback with large selection of videos in the cottage. A micro HI-FI playing CDs and I-Pods in located in the lounge and a DAB radio/alarm clock is located in the kitchen.

Q. How do I turn on the heating?
A. There are storage heaters in the double bedroom, hall, kitchen, lounge and sunroom. For Autumn/Winter some storage heaters will be on when you arrive, by pressing the switch on the wall adjacent to each heater. For Spring/Summer the wooden house retains heat from the sun, however where a top up heat is required, please use the convection switch located on each heater. Note please do not alter the setting of the controls for input/output heat of each storage heater and always turn any convection heaters of after use. For additional heating in the smaller bedrooms please turn on the fan heaters. Smoke detectors are located in each room for safety. There is also a log burning stove in the lounge which is an atmospheric additional heating source usually for the evenings or colder days as the lounge storage heater is normally switched off. Logs are stored in the green box adjacent to the front door.

Q. How do I dispose of refuge?
A. There are 2 internal bins within the cottage adjacent to the fridge. One is labelled blue bin for recycling refuge (glass, plastic, tins etc) and the other is labelled black bin for general refuge. When these are full please empty them to the corresponding large wheelie bins outside adjacent to the front driveway. On Tuesdays please put the wheelie bin at the end of the driveway for collection Note. A calendar is located on the noticeboard with which week is designated for either the blue or black bins. Please bring the bin back to the driveway after collection.

Q. What medical facilities are there?
A. The cottage has a first aid book and kit. The local village of Whiting Bay has a GP and the next village, Lamlash has a cottage hospital with A&E.

Q. What storage facilities are there?
A. Internally each bedroom has a cupboard. Externally there are storage areas for golf clubs, bike covers, footwear and toys etc.,

Q. What kitchen facilities are there?
A. There is a fully fitted modern kitchen in the cottage including microwave, fridge/freezer etc. with a breakfast table is located in the kitchen adjacent to the window overlooking the Glenashdale valley. There is also a dining table in the sun lounge which extends in the middle and seats eight people. There are local stores selling food with the Co-op supermarket located in Brodick and Asda located at the Ardrossan Ferry Terminal on the mainland.

Q. What amenities are close by?
A. The beach, bus stop, bar, coffee pot, are 5 min walks and the village shops and golf club are 10-15min walks.

Q. Who do I contact for any additional queries when I am at the cottage?
A. Emergency contact numbers are displayed on the noticeboard within the cottage.