Escape......It's time to relax
Frequently Asked Questions



Q. What happens if I lose both door keys?
A. Kati Ritchie (coffee pot or Arnstane across form Belford mill) has an emergency set of keys. There is a respective set in the master locks adjacent to the front and back doors (Code 1026).

Q. I am staying for two weeks and require a change of linen and/or towels after one week?
A. Leave all dirty linen in a black bag, outside the front door, in the green box by 10.00am every Sat. There is a spare set of linen in the double divan bed storage drawers. This means you will not be disturbed during your stay.

Q. I have a pet, can they stay?
A. With prior permission this is usually OK.  Letting them sleep in the sunroom is a good idea as the laminated floor is easy to clean and at night they can remain there by shuting the door to the lounge. At no time are pets allowed on beds or sofas (unless covers are supplied) and all fouling in the garden etc should be disposed of.

Q. What facilities are there for washing and drying?
A. Within the cottage is a washing machine which uses biological powder/liquid as it feeds into a septic tank. Drying can be achieved in the sunroom using a drying rack located in the cupboard or outside in the back garden using a cloths line . For inclement weather a tumble dryer is located in the shed. An isolater switch located in the kitchen below the window should be switched on.

Q. What shower and bath facilities are there?
A. Two toilets are located in the cottage. A shower room with hot water from the mains tank and a bathroom with an electric shower over the bath. Please note that the hot water is turned on automatically each day, however if additional hot water is required please turn the booster switch located in the hall to 2 hours which should be sufficient.

Q. What bedding facilities are there?
A. The cottage comfortably sleeps 10. Bedroom 1 is a double bedroom; Bedroom 2 has a bunk bed and single bed; Bedroom 3 has a bunk bed and single bed and Bedroom 4 is the lounge where the 3 seater sofa converts to a double size sofa bed with an additional mattress and bedding in the bedroom cupboard. In addition there are 3 sleeping bags located in the bedroom cupboards. Note there is a supplement charge of £10 per night when more than 8 guest are staying. This is invoiced separately.

Q. What garden facilities are there?
A. The front garden can be used to pitch a tent (not supplied). The back garden has outside furniture to admire the sea or valley views. An easy pull up gazebo is located in the tall storage box. Furthermore, a charcoal BBQ is located in the smaller storage box. The garden is fenced but the drive is open to the road but this does not have passing traffic and is very quiet.

Q. What AV facilities are there?
A. Satellite TV is available as well as a DVD player. A micro HI-FI playing CDs and I-Pods in located in the lounge; a DAB radio/alarm clock is located in the kitchen and a iPod speaker is available in the sunroom. There is free Wi-Fi in the lounge Code is on the BT Hub.

Q. How do I turn on the heating?
A. There are storage heaters in the double bedroom, hall, kitchen, lounge and sunroom. For Autumn/Winter some storage heaters will be on when you arrive, by pressing the switch on the wall adjacent to each heater. For Spring/Summer the wooden house retains heat from the sun, however where a top up heat is required, please use the convection switch located on each heater. Note please do not alter the setting of the controls for input/output heat of each storage heater and always turn any convection heaters of after use. For additional heating in the smaller bedrooms please turn on the fan heaters. Smoke detectors are located in each room for safety. There is also a log burning stove in the lounge which is an atmospheric additional heating source usually for the evenings or colder days as the lounge storage heater is normally switched off. Logs are stored in the wooden box adjacent to the front door.

Q. How do I dispose of refuge?
A. There are 2 internal bins within the cottage adjacent to the fridge. One is labelled blue bin for recycling refuge (glass, plastic, tins etc) and the other is labelled black bin for general refuge. When these are full please empty them to the corresponding large wheelie bins outside adjacent to the front fence.

Q. What medical facilities are there?
A. The cottage has a first aid book and kit. The local village of Whiting Bay has a GP and the next village, Lamlash has a cottage hospital with A&E.

Q. What storage facilities are there?
A. Internally each bedroom has a cupboard. Externally you can use the shed.

Q. What kitchen facilities are there?
A. There is a fully fitted modern kitchen in the cottage including microwave, fridge/freezer etc. with a breakfast table is located in the kitchen adjacent to the window overlooking the Glenashdale valley. There is also a dining table in the sun lounge which extends in the middle and seats eight people. There are local stores selling food with the Co-op supermarket located in Brodick and Asda located at the Ardrossan Ferry Terminal on the mainland.

Q. What amenities are close by?
A. The beach, bus stop, bar, coffee pot, are 5 min walks and the village shops and golf club are 10-15min walks.

Q. Who do I contact for any additional queries when I am at the cottage?
A. Emergency contact numbers are displayed on the noticeboard within the cottage.

Q.What do I do if there if no electricity?
A. There is a a butane gas stove and spare gas cartridges in the outside shed. There is also a 2-stroke (petrol and oil) electric generator in the outside shed with a 250 volt socket for light electrical supply e.g. TV, Charging mobile phones etc. The wood burning stove can also be used as a rayburn for boiling pans of water, toast etc. There are candles located in the cottage.





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