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Booking Terms and Conditions



ARRAN SWISS COTTAGE - ON-LINE BOOKING TERMS AND CONDITIONS

PLEASE PRINT OFF A COPY FOR YOUR RECORDS AND/OR IF BOOKING BY POST SEND US A SIGNED COPY. IF BOOKING ONLINE YOU AGREE TO ACCEPT THESE TERMS AND CONDITIONS PRIOR TO YOUR CONFIRMATION

1. Contract
When you make a reservation through this website, your contract is with Arran Swiss Cottage and is subject to the terms and conditions we set out in the booking which is governed by the Scottish Law and subject to the non-exclusive jurisdiction of the Courts of Scotland. Your contract is concluded when you receive on-line confirmation of your booking request.

2. Booking
To confirm your booking, you will need to pay the 25% deposit and to complete your booking the 75% balance has to be paid 8 weeks prior to your booking (or the full amount in one payment if the booking is less than 4 weeks away). Bookings made on-line are subject to our privacy policy.

3. Cancellation
You may cancel your reservation up until 8 weeks before your booking date but you will forfeit your 25% deposit which is non-refundable.. If you want to cancel, tell us by selecting the contact us form and sending us your cancellation details. Your cancellation is effective when we confirm your cancellation by e-mail. Cancellations made after the 8 week deadline are subject to the full charge of the holiday, unless we can replace your booking, in which case the difference in cost, less administation charges, will be refunded.

Please ensure you arrange travel insurance. Cancellation due to ferry service disruptions, for whatever reason, are NOT covered by above cancellation policy. We will supply written proof of purchase to you to support your claim in this event.

4. Arrival & Departure Times
Arran Swiss Cottage will be ready for you from 3:00pm or as soon as possible after this time on your day of arrival. You should plan to vacate the property by 10am on the last day to ensure that we have sufficient time to make the property ready for the next visitors. It is a condition of the rental that you agree to vacate the premises at the agreed time on the agreed day without prior warning or process of law.

5. Pricing
We reserve the right to change the prices shown on our website but the price of your booking will not be changed once your booking has been confirmed. Prices displayed on our website are in GB pounds sterling. It is self-catering and no meals are included. Occasionally, for operational reasons, some of the advertised services or facilities at our properties may not be available. We will try to reinstate these services as soon as reasonably possible.

6. Special Requests/Preferences
If you make any "special requests" or "preferences" in connection with your booking, we will try to meet them. However, we can accept no liability if we are unable to meet any "special requests" or "preferences".

7. Pets
Pets may be permitted by prior arrangement only at the discretion of the owner. If we agree that your pets may stay then you must agree to keep them under strict control at all times. They must not be permitted on the beds or furniture and they must not be permitted to foul the area immediately around the house. p>

8. No Smoking Policy
For your health and safety, smoking is not permitted under any circumstances.

9. Number of People Staying
We must agree at the time of booking the number of people who will be staying. Additional people are not permitted to stay without prior agreement. Failure to comply with this term may result in immediate termination of the rental without notice or compensation.

10. Property Condition
It is a condition of staying at our properties that you must agree to keep and leave the house clean, tidy and undamaged. You must agree to pay for all damage or breakages at their replacement value. You must agree to ensure that the premises are locked securely at all times. Where excessive cleaning is necessary you will be billed for this.

11. Access to the Properties
We reserve the right to decline access to the properties to any person or persons who in our opinion is/are not suitable to take charge. In such circumstances all charges will be refunded in full and the agreement will terminate without liability on our part. In the unlikely event that for any reason beyond our control we are unable to provide access to the properties for the period booked we will refund all payments made and the hirer shall have no further claim against us. We reserve the right to enter the property during your stay. The contract effected between the hirer and the property owner is in terms of Schedule 4 Section 8 of the Housing (Scotland) Act 1988 and confers on the hirer the right to occupy the property for the period agreed for holiday purposes only.

12. Nuisance
We reserve the right to terminate your stay if you or members of your party are believed to be causing a nuisance to the neighbours around the property or are not treating the property with due respect.

13. Liability
Use of our properties is at the hirers own risk and the owner accepts no responsibility for any accident or injury to the occupants or for loss or damage to hirers property howsoever caused during a stay. As indicated above you should ensure that adequate holiday insurance is taken out prior to your stay. p>

14. Suggestions or Complaints
It is important to us that you enjoy your stay at our properties. We welcome constructive suggestions for improvements. If you are unhappy with any aspect of your stay then please use the contact numbers provided in the visitor book or contact us on our return.

15. Important Note: Prices, Terms and Conditions are subject to change without notice.

I agree to the aforementioned terms and conditions:

Signature of person(s) renting Arran Swiss Cottage………………………………………………

Date of signature…………………………………………………………………………………..

Signature of persons representing Arran Swiss Cottage…………………………………………..

Date of signature………………………………………………………………………………….



 

 

 


 
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